Customer Management Services
Utilities trust Serviceworks outsourced Customer Management Services to deliver the service quality, efficiencies, and responsiveness required to effectively support their customer bases of more than 700,000 accounts.
Who we help
Serviceworks currently provides outsourced Customer Management Services to a range of diverse clients both within the public and private sector, ranging from start-ups to large established utilities.
Our clients say they partner with Serviceworks to:
In an ever-changing market, it is difficult to stay ahead of the pack. We help our clients take and maintain the lead, by providing the following list of services.
Serviceworks provides the following outsourced Customer Management Services:
Engaging an outsourced Customer Management Services provider such as Serviceworks gives you instant access to the following benefits:
But most importantly, our services allow you to focus on your core business, while we look after the rest.
We asked our clients why they choose Serviceworks as their preferred Customer Management Services provider:
A proven track record
Serviceworks has been in business for more than 12 years and has gone from strength to strength. We have successfully provided full end-to-end Customer Management Services across many utilities, geographies and customer segments, which we have detailed below.
Serviceworks has suitably experienced and qualified specialists, with expertise in their chosen operational function within the utilities industry. Our people can effectively and efficiently handle your operations and specialty projects. Some of our specialist areas of expertise include:
Working collaboratively with our partners
Our team has been selected not only for their utilities knowledge and experience, but also for their proven commitment to the service of customers, their drive to improve business performance, and their ability to establish a partnership approach to working with our clients (and their customers).
Exposure to different approaches
Serviceworks employees are encouraged (where beneficial to all parties) to build their experience across different clients and projects. This allows them greater insight into different ways of thinking about similar challenges and how these challenges fit into the bigger picture.
Quality Technology Infrastructure
We offer a modern, compliant and proven information technology and communications infrastructure that has consistently delivered for our clients.
Find out more - come and visit one of our service centres
We understand that the decision to outsource business processes can seem daunting, which is why we welcome you to visit one of our service centres to see firsthand how we operate.
No matter what stage you are at in outsourcing your processes, we are happy to answer any questions you may have, and discuss how we might be able to help with your business case considerations. It is only after we have understood your objectives that we can assess the potential fit of our capability and model.
To organise a visit or to register your interest in engaging Serviceworks, enter your details by clicking on the link below and a member of our team will contact you shortly.
Case StudiesClick on the links below to find out more about recent challenges Serviceworks has overcome on behalf of their clients:
Migration and Management – UtilityA regional Australian utility released a tender to source a partner to provide Customer Management Services. Serviceworks was chosen as the successful bidder and more...
Provision of Services – Water UtilityServiceworks was engaged by a water business that was separating from council and forming a new entity. They were looking for a partner to manage more...