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Serviceworks Management

Technology Solutions

The Serviceworks technology solutions team help clients to deliver the efficiencies and peace of mind that can only come from operating secure, reliable and responsive systems.

Serviceworks can help you to develop, host, and maintain new and existing IT applications and infrastructure.

Who we help

The Serviceworks' technology solutions team has a solid record in providing applications, which are custom built and sourced to utilities.

We have found that the organisations that typically engage our services are looking for support in meeting the following strategic requirements:

  • The delivery of improved customer experiences
  • Increased automation
  • Improved productivity for transactions
  • Systems that will support future change and new initiatives

Our Services

Systems Development - Utilityworks™

The Serviceworks' Product Development team has developed the proprietary Utilityworks platform, which provides utilities with an integrated suite of systems that has the ability to manage a customer across the utilities customer lifecycle:

  • Sales management and verification systems
  • Scanning and automated customer registration solutions
  • Workflow management tools
  • Automated call distribution systems
  • Call centre workforce planning and resource management tools
  • Knowledge management tools
  • Reporting and data warehousing
  • Document management
  • Payment gateway integration

Improved customer experience

The Serviceworks team is experienced in developing applications that enable utilities to connect with their customers on a deeper level:

  • Web development
  • E-commerce
  • Customer communications solutions
  • Customer satisfaction tracking
  • Online customer self-service (My Account) tools

Data cleansing and automation

The Serviceworks team can help you to manage the flow of 'data in' more effectively to reduce errors in back-office processing and billing. We've had considerable success with our customer activation data checker and automated data entry tools.

Utilities Systems Advisory

Serviceworks operates across a number of prominent industry systems and our technology solutions team advises and provides implementation support across the following:

  • Billing & customer information systems
  • Telephony infrastructure
  • Disaster recovery

Find out more

To register your interest in Serviceworks technology solutions, enter your details by clicking on the link below and a member of our team will contact you shortly.

 

Case Studies

Click on the links below to find out more about recent challenges which Serviceworks Consulting has worked through:

Bringing capability to a new venture

Serviceworks was approached by a client who wanted to build an online comparison and switching service. They needed a partner to build all aspects of the website and more...

Helping a new C&I entrant off to a strong start

A global power generation business with significant generation capacity decided to enter into the competitive retail energy market and focus on organisations that are more...

What our clients say

Australian Power & Gas
"Serviceworks have been able to build and evolve with our business as we have grown..."
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QEnergy
"QEnergy's already-high expectations have been exceeded, and we have been particularly impressed with..."
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Services

Customer Management Services
Consulting
Technology Solutions

Markets

Australian Energy Market
Australian Water Market
North American Energy Market
North American Water Market
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