Serviceworks Management
Serviceworks Management


Serviceworks Consulting provides timely access to a wealth of industry expertise, practical experience and proven project delivery resources.

Maintaining the lead

There are a number of significant challenges and complexities that exist in the delivery of a utilities service. There are three key factors that we have found to be the main causes behind our clients continuing to seek our assistance and advice, including:

  • Continuing rapid change in the regulatory landscape of the utilities industry
  • Increased pressure to improve gross margin and reduce costs
  • Increased competition and the subsequent need to differentiate offerings

The successful management of these three key factors is crucial in obtaining a competitive advantage.

Helping you through the utilities maze

Serviceworks Consulting has successfully delivered a range of strategic projects to a number of leading retail utility companies across the following areas:

  • Product development and delivery
  • Billing
  • Credit and collections
  • Procurement and supplier reviews
  • Payments and collections strategy
  • Customer communications
  • Business processes
  • Customer service strategy
  • IT&T
  • Products and services
  • Channel and market development
  • Market entry strategy
  • Market reviews
  • Retail licence applications

About you, not about us

We understand that the most important part of consulting is to listen.

Our consultants know that it's not enough to just have great ideas. They need to be the right ideas; ideas that solve the client's specific challenge in the most efficient and economical way possible. We immerse ourselves in every engagement to develop a detailed understanding of the challenge, and we work in partnership with the client to design and implement a solution.

Our team has a proven track record in taking ideas from their infancy to a viable commercial reality.

Find out more

To register your interest in engaging Serviceworks provide your contact details by clicking on the link below and a member of our team will contact you shortly.

Case Studies

Click on the links below to find out more about recent challenges which Serviceworks Consulting has worked through:

Supporting a New Entrant into Retail Energy

A start up wanting to become an energy retailer approached Serviceworks for support with a range of challenges including Support in the licence application process, more...

Business Review and Risk Audit to build a solid foundation for future growth

The contact centre is the all-important public face of the Utilities retailer. As one would expect, performance metrics abound in this highly visible environment, more...


Customer Management Services
Technology Solutions


Australian Energy Market
Australian Water Market
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