Case Study - Technology Solutions

Helping a new C&I entrant off to a strong start

Service Challenge

• A global power generation business with significant generation capacity decided to enter the competitive retail energy market and focus on organisations that are major energy users in the commercial and industrial sector.
• This client wanted assistance to:
  • Develop and implement its Customer Information and Billing platform
  • Develop tailored operational processes

Solution

• Serviceworks bought a combination of specialist technical resources with experience in C&I customer management and business processes to the engagement.
• The team appraised the complex and unique billing and pricing requirements, recommended a solution and developed a system specification to suit.
• Serviceworks then developed and rapidly deployed a custom built, highly scalable Customer Information and Billing platform suited to the client's unique requirements.

Results

• The client has been able to expand their customer acquisition program with the confidence that all aspects of delivery, from customer transfers to billing and collections, have been professionally developed, successfully implemented and tested.

In Focus

Business Review and Risk Audit to build a solid foundation for future growth

Supporting a New Entrant into Retail Energy

Migration and Management – Utility

Bringing capability to a new venture

Provision of Services – Water Utility