Case Study - Technology Solutions

Bringing capability to a new venture

Service Challenge

• Serviceworks was approached by a client who wanted to build an online comparison and switching service.
• They needed a partner to build all aspects of the website and application, including:
  • Creating the complex pricing algorithms (comparison engine)
  • Developing supplier and customer interfaces
  • Building the overall systems architecture
• They were looking for a partner with substantial experience in retail (consumer) web development and energy industry knowledge.

Solution

• The Serviceworks product development team delivered the initial build on schedule ready for the market launch.
• Serviceworks was able to bring extensive knowledge of the energy market, including the complex Network and Retail pricing structures to the engagement as well as:
  • Input into business model development
  • Application testing, hosting and maintenance
  • Provision of telephony services and infrastructure

Results

• Serviceworks input, insights into the energy market, development and project management skills have resulted in this client becoming the leading online retail energy price comparison service in Australia.

In Focus

Business Review and Risk Audit to build a solid foundation for future growth

Supporting a New Entrant into Retail Energy

Migration and Management – Utility

Helping a new C&I entrant off to a strong start

Provision of Services – Water Utility