Case Study - Consulting

Supporting a New Entrant into Retail Energy

Service Challenge

• A start-up wanting to become an energy retailer approached Serviceworks for support with a range of challenges including:
  • Support in the licence application process
  • Designing an optimal operations architecture
  • Procurement of third party services
  • Implementation expertise and resources

Solution

• Serviceworks Consulting deployed an experienced team comprising of experts with skills in:
  • Retail energy start-ups and the licensing process
  • Financial modelling
  • Procurement
  • Retail energy operations management including experts in:
    • Billing & payments
    • Customer service and communications
    • Data management
    • Onboarding
• Features of delivery included:
  • A focus on data quality from the outset
  • Enablement of the single customer view
  • Transparency – enabling our client to maintain visibility of customers across the life cycle

Results

• Serviceworks supported the granting of licences in multiple states and development of this client from start-up to one of Australia's leading retail energy businesses.
• Serviceworks delivered a fully compliant and flexible operating model that is low risk, highly scalable and delivers market leading cost-to-serve performance and exceptional service to their customers.

In Focus

Business Review and Risk Audit to build a solid foundation for future growth

Migration and Management – Utility

Bringing capability to a new venture

Helping a new C&I entrant off to a strong start

Provision of Services – Water Utility