Serviceworks Management
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Subject matter expertise covering the full utilities life cycle more... Specialist end-to-end meter-to-cash customer management solutions more... Integrated technology solutions, system hosting and dynamic change management more...

Who is Serviceworks?

Serviceworks, a Computershare company, is a leading business partner to the utilities industry. We specialise in the provision of innovative business solutions to a range of utilities companies around the globe.

Our extensive knowledge and focus on the utilities sector enables us to provide a range of leading-edge consulting, customer management and technology products and services; helping you to navigate the evolving maze of complexities and challenges that the industry presents.

We partner with our clients to provide sustainable business solutions that maximise revenue, while minimising cost and continually improving the customer experience.

Serviceworks can help you to:
  • Rapidly turn market entry plans into a reality, utilising a variable cost model
  • Break free from the constraints of outdated, inflexible systems and business models
  • Reduce your cost to serve, without exporting jobs or sacrificing customer satisfaction
  • Swiftly seize new opportunities and respond to unexpected issues with speed and agility
  • Identify and deliver meter-to-cash service and cost improvements

Why Serviceworks?

With so much complexity, it's nice to know there's a partner who really can help.

At Serviceworks, we take a partnership approach; we invest in new services and product development to achieve the successful outcomes for our clients' businesses and in turn... our own.

Our dynamic team is led by industry experts with extensive experience and a proven track record in delivering successful products and services to the utilities industry.

Serviceworks is known for its passionate, professional, yet refreshingly open and collaborative approach. Partnering with us gives you instant access to the right people, processes, facilities and technology you need to quickly turn your plans into reality. This is complemented by the ongoing provision of rich information and the transparent accountability required to keep you in control and assist you to continually drive effectiveness and efficiencies throughout your business.

But how can you be sure that the above is not just a collection of empty words?

Click on the relevant links below to hear what our current clients have to say about us or to view a number of case studies, detailing the most recent challenges that we've helped our clients address.

Case studies What are clients say about us

News

MON 8th
NOV

Serviceworks Customer Insight Segment: NGU Summit 2010

Serviceworks hosted an industry panel at the NGU Summit on the Gold Coast exploring consumer's views of utilities providers in general, the Smart Grid and Smart Meters.

Click on the videos below to see Tony Wilson find out what consumers really think

Utilities: Do our customers really know us?
The smart technology revolution
A smart meters TV show?
more...

What our clients say

Australian Power & Gas
"Serviceworks have been able to build and evolve with our business as we have grown..."
More
QEnergy
"QEnergy's already-high expectations have been exceeded, and we have been particularly impressed with..."
More

Services

Customer Management Services
Consulting
Technology Solutions

Markets

Australian Energy Market
Australian Water Market
North Amercian Energy Market
North Amercian Water Market
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